/User%20Conference%20Logo-v4-WHT.png?width=1982&name=User%20Conference%20Logo-v4-WHT.png "User Conference Logo-v4-WHT")
February 21-23 | McKinney, TX
The ICS User Conference is a free 3-day event for customers.
- Each day we will focus on a different module so attendees can choose which days they want to attend.
- The focus for each day will be what's new, hand's on training, and feedback with Q&A.
- Thursday will include a separate "Chiefs Day" designed for higher level discussions on the company, product updates, feedback, and new features.
(Continental Breakfast, Lunch and Dinner will be provided.)
USER CONFERENCE REGISTRATION
VENUE INFORMATION
Courtyard Dallas Allen at the Event Center
210 East Stacy Road
Allen, Texas, USA, 75002
If you need a room, please use this link by February 8th when reserving a room so that you get the discounted rate of $139/night.
USER CONFERENCE AGENDA
WEDNESDAY, FEBRUARY 21
|
8:30 am - 9:00 am |
Continental Breakfast |
|
9:00 am - 9:30 am |
Welcome and Introductions |
|
9:30 am - 10:00 am |
What's new in Athena 24.1 (CAD, MDC, ICC, RMS, eCitation) |
|
10:00 am - 10:30 am |
Presentation: RapidSOS Integration |
|
10:30 am - 10:45 am |
Break |
|
10:45 am - 11:45 am |
Presentation: Responses, Running Orders, and Shared Staffing |
| 11:45am - 1:30pm |
Lunch |
|
1:30 pm - 2:00 pm |
Presentation: Interfaces and Flow Diagrams |
|
2:00 pm - 2:30 pm |
Presentation: ClosestTo and Map Requirements |
|
2:30 pm - 3:00 pm |
Presentation: Map Area Analysis, Crime Analysis, GPS relay |
|
3:00 pm - 3:30 pm |
Break |
|
3:30 pm - 4:00 pm |
Presentation: Ticket Submission Process, KB articles and Training materials |
|
4:00 pm - 4:30 pm |
Q&A with ICS |
|
4:30 pm - 7:00 pm |
Evening Reception: tbd restaurant |
THURSDAY, FEBRUARY 22
|
8:30 am - 9:00 am |
Continental Breakfast |
|
9:00 am - 9:30 am |
Welcome and Introductions |
|
9:30 am - 10:00 am |
What's new in Athena 24.1 (CAD, MDC, ICC, RMS, eCitation) |
|
10:00 am - 10:45 am |
Presentation: New UX/UI Improvements and TesseraCube |
|
10:45 am - 11:00 am |
Break |
|
11:00 am - 11:45 am |
Presentation: Premise Information and Preplans / Hot Keys |
| 11:45am - 1:30pm |
Lunch |
|
1:30 pm - 2:00 pm |
Presentation: CFS Data Sharing into Records |
|
2:00 pm - 2:45 pm |
Presentation: NCIC runs and returns |
|
2:45 pm - 3:15 pm |
Presentation: GPS and Connections, Hardware, DL Scanners and MS Surface Support |
|
3:15 pm - 3:30 pm |
Break |
|
3:30 pm - 4:00 pm |
Presentation: Ticket Submission Process, KB articles and Training materials |
|
4:00 pm - 4:30 pm |
Q&A with ICS |
|
4:30 pm - 7:00 pm |
Evening Reception: tbd restaurant |
FRIDAY, FEBRUARY 23
|
8:30 am - 9:00 am |
Continental Breakfast |
|
9:00 am - 9:30 am |
Welcome and Introductions |
|
9:30 am - 10:00 am |
What's new in Athena 24.1 (CAD, MDC, ICC, RMS, eCitation) |
|
10:00 am - 10:45 am |
Presentation: Dashboards |
|
10:45 am - 11:00 am |
Break |
|
11:00 am - 11:45 am |
Presentation: PDF Exports for Bookings Forms |
| 11:45am - 1:30pm |
Lunch |
|
1:30 pm - 2:00 pm |
Presentation: Animal Control Module (ACO) |
|
2:00 pm - 2:45 pm |
Presentation: Tips and Tricks for Fast Incident Reports |
|
2:45 pm - 3:15 pm |
Presentation: Submissions Best Practices |
|
3:15 pm - 3:30 pm |
Break |
|
3:30 pm - 4:00 pm |
Presentation: Ticket Submission Process, KB articles and Training materials |
|
4:00 pm - 4:30 pm |
Q&A with ICS |
|
4:30 pm - 7:00 pm |
Evening Reception: tbd restaurant |
THURSDAY, FEBRUARY 22
|
3:30 pm - 4:00 pm |
Presentation: Company and Product Updates and New Features |
|
4:00 pm - 4:30 pm |
Q&A with ICS |
|
4:30 pm - 7:00 pm |
Evening Reception: 400 Gradi Restaurant |